Terms And Conditions

We warmly welcome you and appreciate your interest in our products. Before proceeding with your order, please meticulously review the following terms and conditions. We aim to ensure that you understand our policies comprehensively, fostering a seamless and satisfactory shopping experience with us.

SECURITY PROTOCOL

Your security is our utmost priority, especially when safeguarding your payment details and personal information. We implement stringent security measures to ensure the confidentiality and integrity of your data.

RETURNS AND REPLACEMENTS

While we uphold the highest hygiene and quality standards, we acknowledge that unforeseen circumstances may arise. Therefore, we
outline our policy regarding returns and replacements as follows:

In adherence to hygiene standards, personal care appliances are generally not eligible for returns. However, exceptions are made in cases of transit- related damages. Please note the instances under which returns or
replacements may be considered:

There are instances of buyer remorse, including changes in preferences or accidental selection of incorrect products/models/colors.

  • Transactions made via credit card or net banking will be reversed.
  • Refunds for returned items will be processed only after our team verifies them. Kindly retain the original receipts for your records.

Should you receive an item in a damaged or defective condition, or if you have been sent the wrong product, please follow these steps to initiate a return within 48 hours of receipt:
Step 1: Email our customer support team within the stipulated timeframe.

Step 2: Provide your order ID details and specify the reason for return or replacement, accompanied by relevant documentation.

Step 3: Arrangements will be made for the pickup of the products within 2 -4 business days, subject to verification of the complaint.

Step 4: Upon completing the investigation and confirming the complaint, we will proceed with either a refund or replacement, depending on product availability.

Please note that replacement is subject to stock availability. If are placement is unavailable, a full refund will be issued.

REFUND POLICY

Once the return is approved, refunds will be processed within 7 working days by the following guidelines:

  • Transactions made via credit card or net banking will be reversed.
  • Refunds for returned items will be processed only after our team verifies them. Kindly retain the original receipts for your records.

WARRANTY

Our MARC Hair Tools undergo rigorous testing to ensure superior quality and performance. In the rare event of manufacturing defects, we offer a limited warranty as follows:

  • One-year warranty from the date of purchase.
  • Repairable within one year of the original purchase date if deemed defective in material or artistry.
  • Defective products must be returned in their original packaging, accompanied by proof of purchase, to the original place of purchase.
  • This warranty excludes damage resulting from negligence, tampering, or misuse.

WARNING

For your safety and optimal product performance, please adhere to the following precautions:

  • Avoid using electronic appliances near water sources.
  • Never leave appliances unattended while plugged in.
  • Keep cords away from heated surfaces.
  • Refrain from operating damaged appliances.
  • Store appliances in moisture-free areas.

LIABILITY

This guarantee outlines your rights and responsibilities regarding our products. It does not affect your statutory rights. If you have any questions, please do not hesitate to contact us. We are grateful you took the time to familiarize yourself with our policies. We are delighted to welcome you to the world of MARC Hair Tools, which are meticulously engineered to deliver fabulous hair.

Warm regards,

TEAM MARC.

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